Duties and Responsibilities:

• Monitoring & Analyzing major revenues KPIs
• Monitoring & Analyzing major IT organizational performance KPIs
• Monitoring & Analyzing major customer experience KPIs
• Monitoring & Analyzing process KPIs
• Monitoring & Analyzing IT SLAs to the business
• Perform Benchmarking for IT KPIs
• IT Dashboard for IT KPIs
• Monitoring & Analyzing internal IT SLAs
• Process Dashboard & Auditing

Essential Qualifications and Experience

• 10+ years IT Experience
• 5+ years Telecom Experience (Preferred in Telecom Operator)
• 2+ years Performance Management Experience
• BSC. of Computer Engineering or equivalent
• Service Support
• Service Delivery
• Infrastructure Management
• Security Management
• The Business Perspective
• Application Management
• Software Asset Management
• Planning to Implement Service Management