Job Details
Job Description
- Establish help desk system for task management and tracking, and selects appropriate database and workflow tools.
- Creates long-term strategies for growth and maintenance of help desk department, and makes budgetary recommendations to upper management.
- Trains help desk staff to answer and resolve incoming calls. Solves, or assists help desk representatives in solving, non-routine or complex software, hardware, network system, and networking and procedure problems.
- Analyzes help desk activity and makes recommendations for changes in help desk procedures and systems to upper management.
- Confers with staff, end-users, supervisors, and managers to determine support requirements for new features, applications or company’s system functionality.
- Prepares activity reports and writes recommendations for management review.
- Coordinates scheduling of lower level help desk technicians. Supervises the implementation of procedure changes for the company help desk operation.
Desired Profile
- Bachelor’s degree (B.A. or B.S.) from a four-year college or university.
- At least six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret common scientific and technical jouals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from end-users, system administrators, regulatory agencies, or members of the business community.
Key Skills
Strong analytical, problem solving, and decision-making skills.
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Company Details
Contact Details
Contact Name
: SakshiEmail
: 411@gulfmanagers.comContact Mobile
: n/a
Company Profile
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