Job Purpose:

Manages and ensures efficient sales operations of the branch to properly address customer requirements and to achieve sales targets at gross profit, volume and customer satisfaction standards.

Job Responsibilities:

• Monitors and ensures adherence to the branch sales process and documentation to ensure customer satisfaction
• Maintains a prospecting system to ensure additional business and contribute to the achievement of sales targets.  Tracks the leads generated by the sales team to ensure that customers are pursued to close the deal
• Handles customer requests for any discounts to ensure discounts given are within the authorized limits as per company policy
• Implements any initiatives undertaken by the Marketing Department in coordination with the Sales Manager to maintain the visual identity (VI) of the showroom.
• Monitors and ensures that the delivery process requirements are met in order to ensure customer satisfaction
• Monitors and reviews sales performance versus the set targets and provides support to the sales team (i.e. assist them in closing difficult sales deals) in order to ensure its achievement
• Motivates the sales team to maintain high morale to achieve the highest level of customer satisfaction.  Evaluates performance of the sales personnel and recommends appropriate action to the Sales Manager to improve performance
• Keeps himself abreast with product information, features, accessories, market/competitor information in order to provide the necessary information to customers and aid them in their buying decisions
• Ensures all accounts reconciliations for sales, service and spare parts (including daily collection deposits to the bank) are done accurately and timely.  Ensures that the required reports are submitted to Accounts as scheduled

Others

• Any other additional tasks the line manager may give and is within the scope of work

o   Manage and track brand Budget.

o   Prepare/update Promotion Activity Calendar by brand by trade channel in coordination with the sales team

o   Measuring, tracking and analyzing the efficiency and cost of every promotion.

o   Come -up with sales initiative (new ideas) to increase the sales volume in line with the brand plan. o   Organize market visit to branches to check our displays and availability of our product in the market.

o   Report the market activity (Price, promo, new product, competition).

o   Design report template with it department to monitor and evaluate the sales of the company's product.

o   Develop product sale manual for sales team and ensure it is kept up to date. o   Ensuring alignment between sales team & management on agreed Sales strategy

Designing planogram for the main brands

o   Responsible of combining and analyzing sales vs. forecast by brand and suggest appropriate trade plan in case of deficiency.

o   Follow-up with purchase department on status of placed order.

o   Follow-up with suppliers (pos material, promo items. Etc..) And manage pos inventory.

o   Planning launch of new product at trade level.

Works with internal and external parties to organize the various components needed to initiate, run and conclude major projects. Duties include coordinating schedules and activities and tracking progress and results.